gatrik Platform Privacy Notice

This page describes what we collect when you use gatrik and how we keep that data protected. We at gatrik take your privacy seriously. We collect only the information necessary to operate our platform, process your transactions, and comply with local regulations.

When you create an account on gatrik, we ask for your name, date of birth, email address, and phone number. We use this information to verify your identity, process deposits and withdrawals, and communicate with you about your account. We do not sell your data to third parties, and we do not use your information for marketing purposes without your consent.

Our servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location. Your data is encrypted in transit and at rest. We use industry-standard security practices to prevent unauthorized access.

What Data We Collect on gatrik

Account Information

We at gatrik collect your name, date of birth, email address, phone number, and residential address when you open an account. We use this information to verify your identity and comply with Know Your Customer (KYC) regulations. We may also ask for government-issued identification or proof of address during the verification process.

We collect this information only once, during account setup. We do not update your profile information without your consent. If your details change — for example, if you move from Jakarta to Surabaya — you can update your address in your account settings.

Transaction Data

We at gatrik record all transactions on your account: deposits, withdrawals, game activity, and balance changes. We keep detailed logs of every transaction, including the date, time, amount, and payment method. This information is used to process your requests, investigate disputes, and comply with financial regulations.

We retain transaction records for a minimum of five years. This allows us to respond to inquiries, investigate fraud, and meet regulatory requirements. Your transaction history is available in your gatrik account dashboard at any time.

Payment Information

We at gatrik process payments through trusted third-party processors. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we do not store your full payment details. We store only the last four digits of your account or card number, the payment method type, and the transaction reference.

Payment processors handle your sensitive financial information. We do not have access to your full card numbers, bank account numbers, or payment credentials. We rely on these processors to keep your payment data secure.

Device and Usage Data

We at gatrik collect information about the devices you use to access our platform. This includes your device type (Android phone, iPhone, desktop), operating system version, browser type, and IP address. We use this information to optimize our platform, detect fraud, and troubleshoot technical issues.

We also collect usage data: which games you play, how long you play, and when you access your account. This helps us understand how our platform is used and identify areas for improvement. We do not use this data to profile you or make decisions about your account without your knowledge.

How We Use and Protect Your Data on gatrik

Data Use and Third Parties

We at gatrik use your data to operate our platform, process your transactions, and comply with local regulations. We share your information with third-party processors only when necessary: payment processors to handle deposits and withdrawals, identity-verification services to confirm your identity, and legal authorities if required by law.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not use your information to build profiles for sale to third parties. We share data only with service providers who are bound by confidentiality agreements and who use your data only for the purposes we specify.

Security and Encryption

We at gatrik use industry-standard encryption (HTTPS/TLS) for all connections between your device and our servers. Your data is encrypted in transit, so it cannot be intercepted. Your password is hashed using strong algorithms, so we cannot see your password even if our systems are compromised.

We store your data on secure servers with restricted access. Only authorized gatrik staff can access your information, and only for legitimate business purposes. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access.

Your Rights and Data Access

We at gatrik respect your rights regarding your personal data. You can request a copy of all data we hold about you. You can request corrections if your information is inaccurate. You can request deletion of your data, subject to legal and regulatory requirements.

To exercise these rights, contact our support team. We will respond to your request within a reasonable timeframe. Some data may be retained for legal or regulatory reasons, even if you request deletion.

Cookies and Tracking

We at gatrik use cookies to remember your login session and preferences. Cookies are small files stored on your device that help us recognize you when you return to gatrik. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).

We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but this may affect your ability to use gatrik.

Data Retention and Deletion

We at gatrik retain your account information for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with financial regulations and investigate disputes. After five years, we delete your personal information unless we are required by law to retain it longer.

Transaction records are retained for a minimum of five years. This allows us to respond to inquiries about past activity and comply with regulatory requirements. After the retention period, we securely delete your transaction data.

We at gatrik believe your data is yours. We protect it, we do not sell it, and we give you control over it.

Contact and Updates

If you have questions about our privacy practices, contact our support team. We are available to answer questions about what data we collect, how we use it, and how we protect it. You can reach us through the help menu in your gatrik account or via email.

We may update this privacy notice from time to time. We will notify you of significant changes via email or by posting a notice on gatrik. Your continued use of our platform after changes are posted constitutes your acceptance of the updated privacy notice.

We at gatrik are committed to protecting your privacy and operating transparently. Your data is important to us, and we take every step to keep it secure. Thank you for trusting gatrik with your information.